US SHIPPING POLICY
Free Standard Shipping on U.S. 48 Continental States, orders over $50+ with the use of coupon code FREESHIP (cannot be combined with other offers).
Most orders are shipped within 2-3 business days.
Processing time may vary due to merchandise availability and/or payment discrepancies.
Orders ship Monday-Friday, excluding holidays.
Shipping time is based on business days (including expedited shipping services).
The cut-off time for all expedited shipping services (including overnight and 2-3 day express) is 12 PM PST. Orders placed after 12 PM PST that ship overnight or express may not be processed the same day.
You will receive an email confirmation with the tracking information. Please check your junk mail folder if you did not receive one.
Some packages may require a signature. There is a slight chance that your package may be delayed if no one is present at the time of delivery. UrbanOG is not responsible for any delays caused by adverse weather conditions. Delivery time for Economy and Standard shipping are estimates only. Only 2 Day, 3 Day and Overnight shipping methods are guaranteed to arrive by the estimated date.
CANADA / INTERNATIONAL
Shipping method for Canada & international orders is through USPS Priority Mail or UPS, which takes approx. 7 to 14 business days, this is only an estimate. Customers are responsible for all custom duties/taxes.