FREE US SHIPPING OVER $75+
NO CODE NEEDED
Sitewide SALE | 55% OFF
code: 93020
see details
118261
55% OFF Sitewide. Free Standard Shipping on U.S. 48 Continental States on orders over $75. Limited time offer. Must enter coupon code during checkout. No price adjustments will be made on previous purchases. Excludes: Hot Deals & Deals of the Day items.

FAQ



WHAT IS YOUR RETURN POLICY



UrbanOG.com wants you to Love what you ordered. If something is not right, let us know. We have a 30 day unconditional return policy. If you have any questions, please contact us via email.

How do I return my purchase?

All returns are honored within 30 days of purchase.

To return your item(s), follow the instructions below:
  • Click RMA Request
  • Sign in to your account.
  • Scroll down to "My Orders" and locate the order which contains the item(s) you wish to return. Follow the prompts to initiate your return.
* UrbanOG.com recommends you to ship your package with insurance using a trackable shipping method.
* Customers are responsible for return shipping fees.
* Choose to be refunded in UrbanOG gift certificate credit, you will receive an additional $5 gift certificate once your refund has been processed. This does not apply to late returns, and is limited to one bonus credit per order. No cash value.

UrbanOG.com Returns
RMA# __________
17008 Evergreen Place Unit# C
City of Industry, CA 91745

  • Returns must be in its original, UNWORN condition, within 30 days of purchase.
  • Please include the reason for the return.
  • Original shipping charges are non-refundable.
  • Use protective box or wrap with thick paper. Item(s) received unwrapped or without the original box will be subject to a 15% restocking fee.
  • Refund will be made within ten (10) business days after receipt of package.
Final Sale items
  • Items with a price of $10 or less are Final Sale.
  • All Gift cards, Halloween Costumes, Lingerie, and Intimates are Final Sale.
Returns are processed within 10 business days after receiving your return. We'll send you an email confirmation when your refund has been issued.

WHAT IS YOUR EXCHANGE POLICY



Fashion items / Styles turn over rapidly. Therefore, UrbanOG.com cannot hold any item(s) for customer exchanges.

REFUSED & UNDELIVERABLE PACKAGES



All refused shipments & undeliverable packages will be charged 30% restocking fee. Shipping fee is non-refundable.

WRONG / DEFECTIVE ITEM POLICY



On very rare occasions, we do make mistakes on shipping item. Please contact us when this happens, UrbanOG.com will make it right. We may or may not require the original item to be returned back to us.

We reserve the right to request for photos of the wrong item shipped to you.

For all defective items please start a damage claim by contacting: [email protected] Send clear photos of the wrong/defective item and a copy of the original invoice.

Refund will be made within ten (10) business days after receipt of package.
HOW TO CONTACT US


EMAIL US AT: [email protected]
Emails are answered in the order that they were received.
Delays may occur during weekends and holidays.

CUSTOMER SERVICE HOURS:
Monday through Friday, 9:00am - 4:00pm Pacific Standard Time
TEL: 1-855-99-URBAN

MAILING ADDRESS: Urbanog.com
17008 Evergreen Place Unit# C
City of Industry, CA 91745

IS SITE SECURED? WHAT IS PRIVACY POLICY?


URBANOG.com respects your privacy. Any personal information such as your name, phone number, address, e-mail address, products purchased, etc, obtained through URBANOG.com is private, and is maintained by URBANOG.com in a secure and protected environment, and will never be released to any third party.

URBANOG.com is a secure site. Once you enter our checkout page, you are on a secure server, using what is called SSL (secure socket layer) technology. Your credit card and personal information is encrypted when transmitted to us and are stored in a safe environment. Sometimes you may get a message that some pages on URBANOG.com are not secure. This is a security alert message which results from browsing to a non-secure page from a non-secure page. URBANOG.com only secures the pages that contain your personal information including credit card number. This helps us keep the site quick and efficient.
HOW TO CONTACT US


EMAIL US AT: [email protected]
Emails are answered in the order that they were received.
Delays may occur during weekends and holidays.

CUSTOMER SERVICE HOURS:
Monday through Friday, 9:00am - 4:00pm Pacific Standard Time
TEL: 1-855-99-URBAN

MAILING ADDRESS: Urbanog.com
17008 Evergreen Place Unit# C
City of Industry, CA 91745

HAVE YOU RECEIVED MY PAYMENT?


Urbanog.com will send you a confirmation email when your payment is received. Once you have completed checkout, you may check the status of your order at any time. (Tracking information email may be in your Junk Mail folder)

WHAT FORMS OF PAYMENT DOES URBANOG.COM ACCEPT?


We accept all major credit cards.




DO I PAY SALES TAX?


Sales tax are added to orders shipped to California. Sales tax is 8.00%.

WHAT ARE SOME RESTRICTIONS ON USING A CREDIT CARD FOR MY ORDER?


For domestic customers, please note that we only ship to the credit card holder's billing address. On occasion we will make exceptions: pending identification/ documentations request from our security department. If you are using a foreign credit card for shipping to U.S. address, our system will trigger a security response, and we will not be able to process your order.

For international customer, when a credit card is used, your order will go through our Fraud Prevention Department for review, and we will notify you via email if your credit card status is not within the Visa/Mastercard security measures; at that point, we might issue a refund back on your card, and request bank wire transfer, with an additional $15 wire fee.

HOW TO CONTACT US


EMAIL US AT: [email protected]
Emails are answered in the order that they were received.
Delays may occur during weekends and holidays.

CUSTOMER SERVICE HOURS:
Monday through Friday, 9:00am - 4:00pm Pacific Standard Time
TEL: 1-855-99-URBAN

MAILING ADDRESS: Urbanog.com
17008 Evergreen Place Unit# C
City of Industry, CA 91745

US SHIPPING POLICY

Free Standard Shipping on U.S. 48 Continental States, orders over $75+ without any code.


Most orders are shipped within 2-3 business days.

Processing time may vary due to merchandise availability and/or payment discrepancies.

Orders ship Monday-Friday, excluding holidays.

Shipping time is based on business days (including expedited shipping services).

The cut-off time for all expedited shipping services is 12 PM PST. Orders placed after 12 PM PST will ship the following business day.

You will receive an email confirmation with the tracking information. Please check your junk mail folder if you did not receive one.

Some packages may require a signature. There is a slight chance that your package may be delayed if no one is present at the time of delivery. UrbanOG is not responsible for any delays caused by adverse weather conditions. Delivery time for Economy and Standard shipping are estimates only. Only 2 Day, 3 Day and Overnight shipping methods are guaranteed to arrive by the estimated date.

CANADA / INTERNATIONAL


Shipping method for Canada & international orders is through USPS Priority Mail or UPS, which takes approx. 7 to 14 business days, this is only an estimate. Customers are responsible for all custom duties/taxes.

WHO PAYS FOR DUTIES AND CUSTOMS FEES?


All international orders are subject to duties, taxes and fees as determined by their local government. The customer is responsible for all duties and taxes.

WHAT TYPES OF INTERNATIONAL PAYMENT DO YOU ACCEPT?


For international customer, when a credit card is used, your order will go through our Fraud Prevention Department for review, and we will notify you via email if your credit card status is not within the Visa/Master card security measures; at that point, we might issue a refund back on your card, and request bank wire transfer, with an additional $15 wire fee.

HOW TO CONTACT US


EMAIL US AT: [email protected]
Emails are answered in the order that they were received.
Delays may occur during weekends and holidays.

CUSTOMER SERVICE HOURS:
Monday through Friday, 9:00am - 4:00pm Pacific Standard Time
TEL: 1-855-99-URBAN

MAILING ADDRESS: Urbanog.com
17008 Evergreen Place Unit# C
City of Industry, CA 91745