faq

WHO PAYS FOR DUTIES AND CUSTOMS FEES?

All international orders are subject to duties, taxes and fees as determined by their local government. The customer is responsible for all duties and taxes.


WHAT TYPES OF INTERNATIONAL PAYMENT DO YOU ACCEPT?

For international customer, when a credit card is used, your order will go through our Fraud Prevention Department for review, and we will notify you via email if your credit card status is not within the Visa/Master card security measures; at that point, we might issue a refund back on your card, and request bank wire transfer, with an additional $15 wire fee.

How to contact us

Email us at: [email protected]

Emails are answered in the order that they were received.

Delays may occur during weekends and holidays.


Customer Service hours:

Monday through Friday, 9:00am - 4:00pm Pacific Standard Time

TEL: 1-855-99-URBAN


Mailing address:

Urbanog.com

17008 Evergreen Place Unit# C

City of Industry, CA 91745

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No price adjustments will be made on previous purchases.
Excludes: Hot Deals & Deals of the Day items.