faq

  U.S Domestic


Free Standard Shipping on Continental U.S. Orders $60+


All orders will be processed in 2 to 3 business days after payment is received. Packages that are processed will be pick up by shipping carriers (UPS, US Postal Service) and takes 9 to 11 days to deliver depending on your location. Please allow some delays during holidays and after long weekends.

Note: Please be sure to be present at the time of delivery if possible, UPS will not honor claims for lost packages if the tracking system shows "Delivered". We also offer signature service for $2.00, we highly recommend you to purchase this service if shipping address is an apartment or areas with visible traffic. WE ARE NOT RESPONSIBLE FOR LOST PACKAGES ONCE TRACKING SHOWS 'DELIVERED'

We also offer combined shipping discount for international orders, details are listed below.

U.S. Standard Ground (48 Contiguous United States)
ITEM 1st ITEM EACH ADDITIONAL ITEM
APPAREL & ACCESSORIES $5.99 FREE
FOOTWEAR $7.99 FREE
U.S. Standard Ground (Including Puerto Rico)
ITEM 1st ITEM EACH ADDITIONAL ITEM
APPAREL & ACCESSORIES $6.99 $1.99
FOOTWEAR $9.99 $1.99
U.S. Postal Service (Hawaii, Alaska, Virgin Island, Guam, APO, FPO, Military / Air Force Base)
ITEM 1st ITEM EACH ADDITIONAL ITEM
APPAREL & ACCESSORIES $6.99 $1.99
FOOTWEAR $9.99 $1.99
2 Day Express (including Puerto Rico)
ITEM 1st ITEM EACH ADDITIONAL ITEM
SHOES, APPAREL & ACCESSORIES $21.00 $5.00
BOOTS $26.00 $5.00
U.S. Standard Overnight (including Puerto Rico)
ITEM 1st ITEM EACH ADDITIONAL ITEM
SHOES, APPAREL & ACCESSORIES $30.00 $5.00
BOOTS $40.00 $5.00

*Cutoff time for all express service is 12:00PM PST - if you pay before 12:00, we will be able to process your order on the same business day, and you will receive it on the next business day by end of day. Overnight service is not available for P.O. Box, APO, Hawaii, Alaska, and all international orders. Express service is not available for Saturday delivery.

(Please note that we ship all express mail to the billing address. We reserve the right to cancel any order due to potential fraud)




  Canada

shipping method for Canada orders is through USPS Priority Mail or UPS Ground, which takes approx. 5 to 10 days. Customers are responsible for all custom duties/taxes:


Canada Standard Shipping
ITEM 1st ITEM EACH ADDITIONAL ITEM
APPAREL & ACCESSORIES $10.00 $1.00
SHOES $17.00 $4.00
BOOTS $20.00 $4.00

We also offer faster shipping method for Canada orders: USPS Express (EMS) or UPS Worldwide Expedited, which takes about 5 to 7 days, customers are responsible for all custom duties/taxes:


Canada Expedited Shipping
ITEM 1st ITEM EACH ADDITIONAL ITEM
SHOES, APPAREL & ACCESSORIES $30.00 $7.00
BOOTS $35.00 $7.00

*Cutoff time for this service is 12:00 PM PST - if you pay before 12:00, we will be able to process your order on the same business day (this is our commitment on our side, but due to custom issues and other reasons out of our control, we do not guarantee delivery date) -- all orders paid after cutoff time will be processed on the next business day.




International

(We are no longer shipping to Russia and Ukraine)
Standard shipping method for all other International orders is through USPS Priority Mail, which takes approx. 14 to 30 business days. customers are responsible for all custom duties/taxes:


International Standard Shipping
ITEM 1st ITEM EACH ADDITIONAL ITEM
APPAREL & ACCESSORIES $27.00 $10.00
SHOES $31.00 $12.00
BOOTS $41.00 $12.00

We also offer faster shipping method for International orders: USPS Express (EMS) for International orders (method to be determined by Urbanog.com), which takes about 7 to 14 days, customers are responsible for all custom duties/taxes:


International Expedited Shipping
ITEM 1st ITEM EACH ADDITIONAL ITEM
SHOES, APPAREL & ACCESSORIES $41.00 $13.00
BOOTS $51.00 $16.00

*Cutoff time for this service is 12:00 PM PST - if you pay before 12:00, we will be able to process your order on the same business day (this is our commitment on our side, but due to custom issues and other reasons out of our control, we do not guarantee delivery date) -- all orders paid after cutoff time will be processed on the next business day.
*International orders' processing time may take longer due to extra inspection. Any delays in customs or other aspects out of Urbanog.com's control can possibly delay your shipment also.