faq

HAVE YOU RECEIVED MY PAYMENT?

Urbanog.com will send you a confirmation email when your payment is received. Once you have completed checkout, you may check the status of your order at any time. (Tracking information email may be in your Junk Mail folder)


WHAT FORMS OF PAYMENT DOES URBANOG.COM ACCEPT?

We accept all major credit cards.



DO I PAY SALES TAX?

Sales tax are added to orders shipped to California. Sales tax is 8.00%.


WHAT ARE SOME RESTRICTIONS ON USING A CREDIT CARD FOR MY ORDER?

For domestic customers, please note that we only ship to the credit card holder's billing address. On occasion we will make exceptions: pending identification/ documentations request from our security department. If you are using a foreign credit card for shipping to U.S. address, our system will trigger a security response, and we will not be able to process your order.

For international customer, when a credit card is used, your order will go through our Fraud Prevention Department for review, and we will notify you via email if your credit card status is not within the Visa/Mastercard security measures; at that point, we might issue a refund back on your card, and request bank wire transfer, with an additional $15 wire fee.

How to contact us

Email us at: info@urbanog.com

Emails are answered in the order that they were received.

Delays may occur during weekends and holidays.


Customer Service hours:

Monday through Friday, 9:00am - 4:00pm Pacific Standard Time


Phone: 1.866.961.8880

Phone: 1.909.393.6880


Mailing address:

Urbanog.com

15469 Dupont Ave

Chino, CA 91710